GCXONE Documentation Center
Your complete guide to the NXGEN GCXONE security operations platform. Find everything you need to get started, manage your system, and optimize your security operations.
🚀 Getting Started
New to GCXONE? Start here with our essential guides to get up and running quickly.
What is GCXONE?
Platform overview and key concepts
Quick Start Checklist
Step-by-step setup guide
First Time Login
Access your account
Key Benefits
Why choose GCXONE
Essential Setup
| Topic | Description | Time |
|---|---|---|
| Cloud Architecture | Understanding the GCXONE cloud infrastructure | 5 min |
| Firewall Configuration | Required ports and network setup | 10 min |
| IP Whitelisting | Secure access configuration | 5 min |
| Password Management | Security best practices | 5 min |
| NTP Configuration | Time synchronization setup | 5 min |
👥 Documentation by Role
Choose your role to access tailored documentation and workflows.
System Administrators
Full system control and configuration
- User & role management
- Site configuration
- Security policies & RBAC
- System monitoring
Security Operators
Real-time monitoring & response
- Alarm processing
- Live video monitoring
- Incident response
- Event investigation
Field Installers
Site deployment & integration
- Site commissioning
- Device installation
- Network configuration
- Testing & validation
Operations Managers
Analytics & team performance
- Performance analytics
- Team management
- Compliance & SLA
- Business intelligence
⚙️ Administration Guide
Complete documentation for system administrators managing the GCXONE platform.
User & Access Management
User Management
Create and manage user accounts
Creating Users
Invite new team members
Role-Based Access Control
Configure roles and permissions
Permissions Matrix
Complete permissions reference
Operator Privileges
Fine-tune user access
Talos Role Creation
Advanced role configuration
Site & Customer Management
| Documentation | Description |
|---|---|
| Creating Customers | Set up customer organizations |
| Creating Sites | Configure monitoring locations |
| Site Groups | Organize sites into groups |
| Timezone Management | Configure time zones |
System Configuration
| Documentation | Description |
|---|---|
| Dashboard Overview | Admin dashboard walkthrough |
| Custom Properties | Create custom metadata fields |
| Custom Property Hierarchy | Organize custom properties |
| Event Clip Configuration | Configure video clip settings |
Monitoring & Analytics
| Documentation | Description |
|---|---|
| Alarm Volume Analytics | Monitor alarm patterns |
| Device Health Status | Track device connectivity |
| Active Sites Widget | Dashboard widget setup |
🖥️ Operator Guide
Essential documentation for security operators handling day-to-day monitoring and response.
Core Operations
Operator Dashboard
Navigate the operator interface
Handling Alarms
Process and respond to alarms
Live Video
Real-time video monitoring
Video Playback
Review recorded footage
PTZ Control
Camera pan/tilt/zoom
Event Clips
Manage video evidence
Response & Communication
| Documentation | Description |
|---|---|
| Response Procedures | Standard operating procedures |
| Emergency Procedures | Critical incident handling |
| Communication Tools | Contact authorities and keyholders |
| Notes & Annotations | Document incidents |
Shift Management
| Documentation | Description |
|---|---|
| Shift Handover | Transfer between shifts |
| Multi-Site Monitoring | Manage multiple locations |
| Site Navigation | Navigate between sites |
| Performance Metrics | Track your performance |
Training & Best Practices
| Documentation | Description |
|---|---|
| Training Guide | Operator certification |
| Best Practices | Operational excellence |
| Shortcuts & Tips | Productivity boosters |
| Troubleshooting | Common issue resolution |
🔧 Installer Guide
Technical documentation for field technicians deploying and configuring GCXONE.
Installation Workflow
Site Survey
Assessment & planning
Network Setup
Connectivity configuration
Device Installation
Hardware deployment
Testing
Validation & handover
Technical Documentation
| Topic | Description |
|---|---|
| Installation Overview | Complete installation guide |
| Network Configuration | Detailed network setup |
| Bandwidth Planning | Capacity planning |
| Storage Requirements | Storage sizing guide |
| Power Requirements | Electrical specifications |
| Camera Positioning | Optimal placement |
| Redundancy & Failover | High availability setup |
| Post-Installation | Final configuration |
📹 Device Integration
Connect your security devices to GCXONE. We support 40+ manufacturers and device types.
General Integration
Onboarding Overview
Device integration fundamentals
Discovery Methods
Auto-detect devices on network
Authentication
Device credentials setup
Health Monitoring
Track device status
Troubleshooting Basics
Common integration issues
ONVIF Integration
Universal camera protocol
Supported Manufacturers
Camera Systems
| Manufacturer | Documentation |
|---|---|
| Hikvision | Overview |
| Axis | Overview |
| Dahua | Overview |
| Hanwha (Samsung) | Overview |
| Avigilon | Overview |
| Uniview | Overview |
| Mobotix | Overview |
VMS & NVR Systems
| System | Documentation |
|---|---|
| Milestone XProtect | Overview |
| Axis Camera Station | Overview |
| NX Witness | Overview |
| Avigilon ACC | Overview |
| Axxon | Overview |
| Genetec | Overview |
Intrusion & Sensors
| Manufacturer | Documentation |
|---|---|
| Ajax | Overview |
| Teltonika | Overview |
| Reconeyez | Overview |
| ADPRO | Overview |
| Essence | Overview |
| Honeywell | Overview |
AI & Analytics
| System | Documentation |
|---|---|
| Camect | Overview |
| Ganz AI | Overview |
| Davantis | Overview |
| Innovi | Overview |
🏗️ Platform Fundamentals
Deep dive into GCXONE architecture and core concepts.
Microservices Architecture
Platform design and scalability
Hierarchy Model
Organization structure
Alarm Flow
How alarms are processed
Event Processing
Event handling pipeline
Device Protocols
Supported protocols
Multi-Tenant Architecture
Data isolation and security
Proxy Architecture
Video streaming infrastructure
Site Synchronization
Data sync mechanisms
📊 Reporting & Analytics
Generate insights from your security operations data.
| Report Type | Documentation |
|---|---|
| Reporting Overview | Introduction to reporting |
| Standard Reports | Pre-built report templates |
| Custom Reports | Build your own reports |
| Alarm Statistics | Alarm analysis |
| Event Analytics | Event trend analysis |
| Device Activity | Device usage reports |
| User Activity | Operator performance |
| System Performance | Infrastructure metrics |
| Compliance Reports | Regulatory compliance |
| Scheduled Reports | Automated delivery |
| Report Export | Export formats |
🔍 Troubleshooting
Find solutions to common issues and problems.
By Category
🎬 Video Issues
🔐 Authentication
📚 Knowledge Base
Reference materials and best practices.
| Topic | Description |
|---|---|
| FAQ | Frequently asked questions |
| Glossary | Terminology definitions |
| System Requirements | Hardware & software requirements |
| Network Requirements | Bandwidth & connectivity |
| Security Best Practices | Security recommendations |
| Performance Optimization | Tuning guidelines |
| Integration Guides | Third-party integrations |
| Migration Guides | Platform migration |
| Video Tutorials | Training videos |
| Quick Reference | Cheat sheets |
| Compliance | Regulatory compliance |
| Data Privacy | Privacy policies |
📋 Release Notes
Stay updated with the latest GCXONE improvements.
Current Release
See what's new in the latest version
Product Roadmap
Upcoming features and improvements
Version History
| Version | Release Notes | Upgrade Guide |
|---|---|---|
| v3.0 | Release Notes | Upgrade Guide |
| v2.9 | Release Notes | - |
| v2.8 | Release Notes | - |
| v2.7 | Release Notes | - |
| v2.6 | Release Notes | - |
🎓 Support & Training
Get help when you need it.
Contact Support
24/7 technical support
Submit Ticket
Create a support request
System Status
Check platform availability
| Resource | Description |
|---|---|
| Training Resources | Learning materials |
| Certification | Professional certification |
| Community Forum | Connect with other users |
| Professional Services | Custom implementations |
| Partner Program | Become a partner |
| Support SLA | Service level agreements |
| Feedback | Share your feedback |
Can't find what you're looking for? Contact our support team for assistance.