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Creating Users & Assigning Roles

User management in GCXONE allows administrators to invite new users, assign them specific roles, and restrict their access using Customer Groups and organizational hierarchies.

Inviting a New User​

  1. Navigate to Users: Open Settings → Users and click Invite new user.
  2. User Information: Enter the first name, last name, and email address. Phone number and physical address are optional.
  3. Account Settings:
    • Role: Assign a role (e.g., Operator, Manager) that defines their permissions.
    • Customer Group: Optional. Assign to restrict the user to specific customer(s). Leaving this blank gives access to all customers within their role's scope.
    • Session Timeout: Set the inactivity logout period (range: 30–1440 minutes).
  4. Send Invitation: Click Submit. The user will receive two emails: one for email verification and one for password setup.

Account Setup Process​

  1. Verification: The user clicks the link in the "Email confirmation" message.
  2. Password: The user clicks the link in the "Changing your password" email.
  3. Login: Upon first login, users land on the Dashboard (if permitted) or the first accessible app (typically Configuration).

Multi-Organization Access​

Users invited to multiple tenants use the same email address. Upon login, they are prompted to select which organization to access. They can switch between tenants anytime via Settings → Switch Tenant.

Managing Existing Users​

  • Edit Access: Administrators can modify a user's role or Customer Group from the user list actions menu (three dots).
  • Delete User: Permenantly removes access. This also deletes associated contacts and logs for that user's specific actions if they were the primary contact.

Workspaces​

Workspaces route alarms and restrict which operators can handle certain alarms (e.g., Standard vs. VIP workspace). A user can be restricted to specific work groups, site groups, or site types.

Auto-feed​

Alarms can be forced to be automatically assigned to a user (auto-feed) using pre-configured filters. This ensures high-priority alarms (like Fire) are immediately delivered to the correct specialist.