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False Alarm Management

Strategies for identifying, documenting, and reducing false alarm triggers.

Overview​

False alarms waste resources and can lead to missed real threats. Effective management involves a mix of automated AI filtering, proper device installation, and operational oversight.

Key Strategies​

1. AI object Classification​

Utilize GCXONE's AI to filter out non-threatening movement like animals, wind-blown foliage, or light reflections. Ensure your Priority and Blacklist properties are tuned for the specific environment.

2. Device Tuning​

If a device consistently sends false triggers:

  • Masking: Use masking in the camera configuration to exclude high-traffic public areas or moving objects like trees.
  • IVS Calibration: Use Intelligent Video Surveillance (IVS) rules (Line Crossing, Intrusion) instead of simple motion detection.

3. Verification Procedures​

Operators should always "Verify" an alarm using the associated video clip or live stream before escalating to emergency services.

Reporting and Analysis​

Use the Analytics Dashboard to track false alarm rates per site. Sites with high rates should be investigated for physical camera adjustments or re-configuration.

Need Help?​

If you're experiencing issues, check our Troubleshooting Guide or contact support.